Privacy Policy

Introduction

At CloudTransferly, we understand that trust forms the foundation of every meaningful business relationship. When you share your financial information with us for analysis and advisory services, you're placing confidence in our ability to protect what matters most to your business.

This privacy policy explains how we collect, use, store, and protect your personal and business data when you use our financial statement analysis services. We operate from Vietnam and comply with applicable data protection regulations, including Vietnam's Cybersecurity Law and international privacy standards.

We believe in transparency. You should know exactly what happens to your information from the moment you share it with us until the moment you choose to end our business relationship.

Information We Collect

Running a financial analysis business means we need specific types of information to provide you with accurate insights. Here's what we collect and why each piece matters:

How We Collect This Information

• Directly from you when you create an account or upload financial documents
• Through automated tracking when you use our website and platform
• From third-party integrations you authorize, such as accounting software connections
• During consultation calls and email correspondence

How We Use Your Information

Every piece of data we collect serves a specific purpose in helping us deliver better financial analysis services. We don't collect information just to have it—we use it to create value for your business.

Primary Business Purposes

• Analyzing your financial statements to provide insights and recommendations
• Creating custom reports and dashboards based on your business data
• Communicating with you about your analysis results and our services
• Processing payments for our advisory services
• Providing technical support and troubleshooting platform issues

Service Improvement Activities

• Understanding which analysis tools are most valuable to our clients
• Developing new features based on common client needs
• Improving the accuracy of our financial analysis algorithms
• Enhancing the user experience of our platform

Data Sharing and Third Parties

We don't sell your data to anyone—that's not our business model. However, providing comprehensive financial analysis sometimes requires working with trusted partners who help us deliver our services.

When We Share Information

• With cloud storage providers who help us securely store your financial documents
• With payment processors when you purchase our services
• With external auditors during our annual security reviews
• With legal authorities when required by Vietnamese law or court orders
• With service providers who help us maintain and improve our platform

Every third party we work with signs strict confidentiality agreements. They can only use your data for the specific services they provide to us, and they're required to protect your information with the same level of security we maintain.

We Never Share Data With

• Marketing companies or advertising networks
• Data brokers or list-building services
• Competitors or businesses in similar industries
• Social media platforms for advertising purposes
• Anyone who hasn't signed a confidentiality agreement

Your Privacy Rights

Your data belongs to you. We're just the custodians helping you get insights from it. Here are the rights you have regarding your information:

How to Exercise Your Rights

To request any of these actions, simply contact us through any of the methods listed in the contact section below. We'll verify your identity and respond within 30 days. Most requests can be processed immediately through your account dashboard.

Data Security Measures

Protecting your financial information isn't just about compliance—it's about maintaining the trust you've placed in us. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for all user accounts
• Regular security audits and penetration testing
• Automated backup systems with encrypted storage
• Intrusion detection and monitoring systems

Operational Security

• Background checks for all employees with data access
• Mandatory security training for our team
• Strict access controls based on job responsibilities
• Regular software updates and security patches
• Secure disposal procedures for outdated hardware

Despite our best efforts, no system is 100% secure. If we ever experience a security incident that affects your data, we'll notify you within 72 hours and explain exactly what happened, what data was involved, and what steps we're taking to prevent future incidents.

Data Retention and Deletion

We keep your data only as long as necessary to provide our services and comply with legal requirements. Here's our approach to data retention:

Active Account Data

While your account remains active, we retain all your financial data and analysis history so you can access reports and track trends over time. This helps us provide better insights and maintain continuity in our advisory relationship.

After Account Closure

• Financial documents: Deleted after 7 years (Vietnam tax law requirement)
• Analysis reports: Deleted after 5 years
• Personal contact information: Deleted after 3 years
• Usage analytics: Anonymized after 2 years
• Communication records: Deleted after 5 years

You can request earlier deletion of your data at any time, though we may need to retain some information to comply with Vietnamese accounting and tax regulations. We'll always explain any legal limitations when you make a deletion request.

International Data Transfers

Our primary data processing happens within Vietnam, but some of our trusted service providers operate internationally. When we transfer your data outside Vietnam, we ensure it receives the same level of protection.

Transfer Safeguards

• Standard contractual clauses with all international service providers
• Regular audits of international partners' security practices
• Data minimization—we only transfer what's absolutely necessary
• Encryption during transfer and at rest in international locations

If you prefer to keep your data within Vietnam, we can accommodate this request for an additional service fee. Contact us to discuss options for domestic-only data processing.

Changes to This Policy

Privacy regulations evolve, and our services grow. When we need to update this policy, we'll notify you at least 30 days before any changes take effect.

We'll send notifications to your registered email address and display a prominent notice on our platform. For significant changes that affect how we collect or use your data, we may ask for your explicit consent before implementing the changes.

You can always find the current version of this policy on our website, along with an archive of previous versions so you can track what's changed over time.

Contact Information

Questions about privacy shouldn't wait. Whether you want to understand something in this policy or need to exercise your data rights, we're here to help.

We aim to respond to all privacy inquiries within 48 hours during business days. For urgent privacy concerns, please mark your message as "URGENT - PRIVACY" and we'll prioritize your request.